Thank you for shopping with Blue Lava! We strive to ensure your satisfaction with every purchase. In the event that you need to return an item, please review our Return Policy below:
ELIGIBILITY
- Returns are accepted within 15 days from the date of purchase.
- To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached.
EXCLUSIONS
The following items are not eligible for return:
- Undergarments and swimwear (for hygiene reasons)
- Items marked as final sale
- Items purchased using a promotional discount of 50% or more
RETURN PROCESS
- To initiate a return, please contact our customer service team in the chat box below within the 15-day return period and we will get on it.
- Please provide your order number and the reason for the return in your inquiry.
- Our customer service team will provide you with a return authorization (RA) number and instructions on how to proceed.
RETURN SHIPPING
- Blue Lava will provide a prepaid UPS Return Shipping label at a rate of $5 which will be deducted from the total amount of items returned. For example, if your total amount returned is $50 your refund would be $45 due to the cost of the UPS Return Label.
REFUNDS
- Once we receive your return and verify its eligibility, we will process your refund.
- Refunds will be issued to the original form of payment within 7-10 business days from the date we receive the returned item(s).
- Please note that any shipping charges are non-refundable.
EXCHANGES
- We do not offer exchanges at this time. If you need a different size or color, please return the original item for a refund within the allotted return window and place a new order.
DAMAGED OR DEFECTIVE ITEMS
- If you receive a damaged or defective item, please contact us immediately in the chat box below and we will get this resolved immeditately.
- We will provide a prepaid UPS Return Label for the return of damaged or defective items.
FINAL DISCRETION
- Blue Lava reserves the right to refuse any returns that do not meet our Return Policy requirements.
- We may adjust our Return Policy during holiday seasons or special promotions.
By making a purchase with Blue Lava, you agree to abide by the terms of our Return Policy outlined above. If you have any questions or concerns, please don't hesitate to contact our customer service team in the chat box.
At the end of the day, we want ALL of our customers to have a pleasant and enjoyable shopping experience with us. We will always work with you to make things right. The last thing we want to do is lose a customer and their loyalty over something lame.